Returns & Exchanges
At Waller BMX, we want you to be 100% satisfied with your gear, which is why we offer a 30-day return window for all unused parts and apparel in their original packaging. Please ensure items are securely packed to prevent damage during transit to our facility.
Initiate Your Return
Contact our support team with your order number and reason for return to receive your Return Merchandise Authorization (RMA) number.
Package Your Gear
Place the unused items back in their original manufacturer packaging, ensuring all tags and labels are intact to qualify for a full refund.
Ship It Back
Affix the shipping label to your package and drop it off at your nearest carrier location; we recommend using a tracked service for high-value BMX components.
Inspection and Refund
Once our technicians verify the condition of the returned parts, we will process your refund or exchange within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing